Terms & Conditions

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GENERAL TERMS

 

All bookings made through J&J Tours are subject to the terms and conditions stated herein.

 

SHARED RESPONSIBILITIES

In order to achieve the excellent service mark we all strive for, both parties must fully understand the minute details of the terms and conditions required to provide land service arrangements to your customers. This is a shared responsibility as business partners.

Our terms and conditions are detailed and cover all aspects of our business arrangements such as established procedures (reservations, payments etc.), specific conditions, rules and obligations that we must abide by.

Only by supporting and respecting these terms and conditions can we achieve the mutual goal of satisfied customers.

 

TYPE OF SERVICES PROVIDED

J&J Tours is a receptive tour operator, operating as a wholesaler of travel products in the United States.  As such, it acts as a facilitator only and not as a provider of hotel and local services. The suppliers of transportation, sightseeing, hotel accommodation, meals and other services and attractions, as well as tour escorts, are independent contractors and not agents or employees of J&J Tours and therefore neither J&J Tours nor any of its affiliates shall be liable for any personal injury or death or damage to or loss of property arising out of the performance or non-performance by such persons and entities or arising out of other incidents including without limitation equipment breakdown, accidents, theft, lost or damaged baggage, strikes, delays and cancellation of or changes in itinerary, schedules, etc.  J&J Tours has no liability for, and will make no refund in the event of any third party delay, cancellation, overbooking, strike or any other force majeure or cause beyond its direct control.

 

GENERAL BOOKING POLICIES

Each booking received via e-mail or on our website will be confirmed by J&J Tours with a reservation number. The reservation number will be delivered by e-mail. A J&J Tours reservation number confirms acceptance of the reservation request. The agent is responsible for providing J&J Tours with accurate name, date and product requests as well as timely notice of all cancellations and/or amendments by e-mail and must be in receipt of a written J&J Tours acknowledgement of such. Any bookings that have not been cancelled according to these procedures are considered live reservations and are subject to cancellation charges.

The CLIENT is responsible for ensuring that these Terms and Conditions are brought to the attention of, and agreed with, their final consumers, intermediaries, and all other interested parties, prior to entering into any agreement with those parties to which these Terms and Conditions might apply.

Upon making any business transaction with J&J TOURS the CLIENT accepts that these Terms and Conditions apply to each and every transaction.

CLIENT is obliged to provide the Retail Agency or, if applicable, the final consumer, the following data:

  • What is included and not included in the price of services.
  • The regulations and consequences of a no show by the final consumer at the establishment, of regulations regarding cancellations, annulments and modifications, as well as of any possible name changes of the commercial name of the hotel plus the possible existence of stay taxes.
  • That all the users, without exception (children included) must have current personal and family documentation, either passport or National Identity Document, as required by the country or countries visited.
  • All extra services (special meals, extra beds, cots/cribs etc.)

The final consumer shall be liable for obtaining the documentation required at destination, such as visas, ID’s, passport, medical documents, etc. and J&J TOURS shall not be liable for any circumstance or expense incurred due to lack of documentation or non-compliance of requirements.

 

VOUCHERS

Our online reservation system provides agents with the option to print vouchers for all confirmed accommodation and services. If you choose to create your own vouchers, please note the following procedures. A separate voucher must be issued for each hotel and/ or supplier, including any pre or post nights booked in conjunction with any package tour.  Your vouchers must include all relevant information pertaining to the specific booking or service (i.e. passenger names, children’s ages, dates of service, supplier name/ address, room category or service type, etc.) or as otherwise printed on the original J&J Tours vouchers for your booking.  Your vouchers must clearly indicate: “Booked and payable by J&J Tours, LLC.” and show the J&J Tours reservation number. This information must be printed in English and appear in a prominent place on your voucher to ensure proper servicing by the supplier.  Vouchers must also include J&J Tours phone number 702-433-4325

 

UNAUTHORIZED VOUCHERS

Both our suppliers and J&J Tours reserve the right to refuse to honor vouchers for services not booked through J&J Tours. This may result in your clients being denied accommodation or services. If the hotel or supplier does decide to accommodate the passenger, there is no guarantee that the supplier will not charge the passengers directly. In the event that J&J Tours is charged for these services, the agent will be billed accordingly.

 

GROUP BOOKINGS

We invite clients who wish to make leisure group arrangements to contact our Group Department at groups@jjtours.com. Group bookings may have different rate and availability. Separate Terms and Conditions will apply for each group booking. Bookings for more than 10 rooms are considered a group. Shows and Tours for 12 or more tickets and transfers for 11 or more passengers are considered a group booking.

 

PRICES

The prices offered on J&J TOURS website are confidential and may not be disclosed. All prices are in AMERICAN DOLLARS.

Prices quoted on J&J TOURS website are net prices (non commissionable) including all indirect taxes. Any increase in tax will be directly added to the prices offered in this Terms and Conditions.

  • Hotels and other accommodation establishments: Prices quoted are per unit per night.
  • Transfers and excursions. Prices quoted are per person per service.
  • Car rental. Prices quoted are per vehicle per day.
  • Tickets. Prices quoted are per show or event.

 

Prices quoted on J&J TOURS website are directly generated by the system. The CLIENT shall be invoiced according to current prices at the time of online confirmation.

As well, the CLIENT hereby commits to not use J&J TOURS’ prices appearing or displayed on the website to contact J&J TOURS’ suppliers disclosing such prices for the purpose of negotiating new rates and/or any other meaning. In this event, CLIENT shall indemnify J&J TOURS and J&J TOURS will notify the supplier the illicit use of the rates by CLIENT.

 

THE PRICE DOES NOT INCLUDE

Any service not specified in the reservation confirmation.

                                                                                                                                                                                                                                                                                                                                                                                  Resort fee and hotel services. Resort fee and any extra services are not included, such as: telephone calls, insurance, laundry service, minibar, parking, etc. which shall be paid directly by the final consumer.

 

MEANS OF PAYMENT

CLIENT must pay all reservations to J&J TOURS by the deadline generated by the system and indicated on the booking unless an alternative financial arrangement is agreed.

The booking request will not be confirmed by J&J TOURS, and the transaction is not considered completed, until CLIENT has paid in time the full amount for the services, irrespective of whether the final consumer, intermediary or the remaining interested parts, have paid the referred price to CLIENT. Therefore, J&J TOURS will confirm the booking once the full amount due is paid by CLIENT.

Invoices must be paid in full. No deductions by CLIENT are allowed. Any disagreement regarding the invoice must be communicated in detailed written form to J&J TOURS within 20 days as of issue thereof. Any disagreements communicated subsequently shall not be considered.

Payments shall be made in any of the following ways:

  • Bank transfer to J&J TOURS at the relevant bank details contained in BANK ACCOUNTS AND PAYMENT DETAILS (see Annex I). SWIFT confirmation shall be sent by fax or e-mail to contabilidad@jjtours.com. CLIENT shall be responsible for ensuring that such confirmation is received by J&J TOURS with the required notice.
  • Credit card in accordance with the regulations and policies contained in CREDIT CARD POLICIES (see next Credit Card Policies). Any payment made by credit card shall be accompanied by a fax or e-mail authorizing the charge by this means of payment, to be sent to contabilidad@jjtours.com, duly signed by credit card holder as well as copy of the passport or national identity document of card holder.

In the event that payment for the reservation is not received by the date and method agreed or that there is a failure to fulfill all requirements, J&J TOURS may automatically cancel the reservations with no right on the part of CLIENT and/or the final consumer to claim any service provision or amount whatsoever from J&J TOURS on account of such an annulment.

J&J TOURS shall receive the payment timely and the CLIENT hereby assumes any cost or expenses that may arise for the payment. Therefore, the CLIENT shall pay any deficiency in payment arising from bank charges or as a result of currency conversion.

J&J TOURS shall be entitled to claim for and receive payment of any expenses that have been incurred by J&J TOURS, in addition to full settlement with interest (3.5 percent per annum), for any unpaid amount with respect to the services provided except in the case of disputed charges.

 

CREDIT CARD POLICIES

Payments made by Credit Card should be confirmed to J&J TOURS, according to the following procedure:

  1. Send J&J TOURS a copy of both sides of the holder's credit card, together with a copy of his/her national personal identification document. The person/holder of the credit card must be a member of the company's staff and must have previously been authorized by the company Management to effect payments, with it being the company’s responsibility to ensure that the correct procedure has been followed for all payments effected by the card holder.
  2. Send the authorization signed by the cardholder for each payment of invoices, which should include the invoice number and amount. (See a sample authorization form to be completed).
  3. There is a handling charge for payments made by Credit Card. Please check with J&J TOURS for information on which Credit Cards are accepted.
  4. When making a payment to an account based in a foreign country, banks may apply commission rates over which we have no control and J&J TOURS cannot be held responsible for such charges.

 

In any case, if the CLIENT has been requested to return a Credit Card Payment Authorization (for payment using credit card), the booking confirmation will not exist until J&J TOURS receives the Authorization. Should CLIENT not return the Credit Card Authorization, J&J TOURS cannot process the payment and then, confirm the booking. This Credit Card Authorization is requested in order to ensure that the CLIENT is the Credit Cardholder and that no fraudulent use is being carried out with CLIENT’S credit card.

 

CONTRACT WITHDRAWAL

Should for any reason a supplier or hotel withdraw a contract from J&J Tours at anytime during the term of this agreement, J&J Tours will notify CLIENT immediately. J&J Tours shall not be held responsible, if the sales of a certain hotel, show and/or any other service have to be discontinued at anytime due to contract withdrawal. J&J Tours will do its best effort to suggest or contract an adequate product or service of equal or reasonably comparable value.

 

NO SHOWS

No show by the CLIENT’s final consumer at the hotel, or for any service, without prior warning shall be considered a cancellation.

No reimbursement to the final consumer shall be made in the event of a 'no show' without prior consultation with, and express written authorization from, J&J TOURS, who shall inform the CLIENT of charges payable, which may range from the cost of one night to 100% of the amount of the reservation.

 

UNUSED SERVICES

There will be no refund for any accommodations or services that are not used by the passenger.

 

RESPONSIBILITIES

J&J Tours reserves the right to substitute hotels and services of equal or better standard and to alter schedules and/or types of transportation whenever and wherever we deem it operationally necessary.

 

IMPOSSIBILITY OF HANDWRITTEN SIGNATURE

Due to the special characteristics of the electronic commerce, CLIENT hereby acknowledges the impossibility of handwritten signature for all transactions executed on J&J TOURS website. Therefore, CLIENT hereby accept that there is no need for handwritten signature and CLIENT also accept to be bound by the acceptance of the Terms and Conditions of the J&J TOURS website upon making the reservation.

 

HOTELS

 

All rates quoted are confidential, net non-commissionable, in US Dollars and include all applicable taxes and service charges. Rate changes may become necessary due to increases in taxes or other charges and J&J Tours reserves the right to alter rates published in this tariff. In general, each hotel states special event, holiday or convention rates. Should J&J Tours only be able to obtain a higher rate over any special event, holiday or convention date, not published in this tariff, J&J Tours reserves the right to confirm a higher rate at time of booking.

 

HOTEL CHECK-IN PROCEDURES

All reservations are subject to final verification of passenger ID at the time of check-in. The hotel must be able to match the passenger’s name as it appears on his/her passport with the voucher and the name on the reservation. In the event that the hotel determines that a passenger has failed to provide proper identification and a voucher, the hotel may charge the passenger’s credit card or refuse the booking entirely.

J&J Tours assumes no responsibility for such errors (unless the fault of J&J Tours) or for any claims that may result from such issues.

Most hotels in the United States require a credit card deposit upon check-in to cover any incidental costs that may be incurred. In most cases a “hold” will be put on these funds. Guests should be advised that, if they use a debit card, the funds will be withdrawn automatically from their account and may take time to be refunded.

 

HOTEL CHECK-OUT PROCEDURES

In order to avoid any billing problems that may arise, we strongly recommend that passengers follow each hotel’s established check-out procedures, get a copy of their bill and review all charges before leaving the hotel. Should there be any issues upon checkout, we ask that passengers contact us immediately at (702) 433-4325 so that they can be resolved on the spot.

 

MINIMUM CHECK-IN AGE

Unless otherwise stated, hotels require that the main guest per room be a minimum of 21 years old.

 

SPECIAL REQUESTS

Special requests (e.g. for a handicapped-accessible room, non-smoking room) need to be clearly indicated at the time of booking. J&J Tours will make every effort to confirm special requests prior to passenger’s arrival, but does not automatically guarantee them, unless specifically confirmed in writing.

 

ROOM BLOCKS

J&J Tours holds room blocks at almost all hotels published in this tariff or on our website. Rooming lists are electronically released to these suppliers approximately one week prior to arrival. Should you or the passenger contact a hotel directly, they may not have the booking on record.

 

HOTEL CLOSURES/FORCE MAJEURE

On occasions, circumstances beyond our control (“Force Majeure”) may mean that passengers have to be moved to alternate accommodation. If the circumstances are deemed to be beyond our control, J&J Tours will not be responsible for any additional cost incurred in finding alternate accommodation. The performance of any reservation agreement for hotels or services is subject to circumstances including (but not limited to), hotel closures, ownership changes making contract null and void), Acts of God or Nature (including fire, flood, earthquake, inclement or intemperate weather or storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of utilities or telephone service. J&J Tours may not be held liable in any matter of Force Majeure.

 

FIT HOTEL RATES

J&J Tours continually works to negotiate the best possible rates for accommodation. Our FIT (Foreign Individual Traveler) rates apply exclusively to individual or family leisure travel for residents of countries other than the USA.

In the event that business or convention travel bookings are made, the hotel reserves the right to cancel them upon check-in or relocate them. In either case, J&J Tours assumes no responsibility for the consequences of such bookings or for any other type of booking prohibited by our Terms and Conditions

 

FICTITIOUS BOOKINGS

Our system does not permit the creation of fictitious bookings. Once confirmed, all bookings are subject to all Terms and Conditions and fictitious bookings will not be honored.

 

MULTIPLE BOOKINGS

We do not accept multiple bookings for the same party in the same hotel as these may be considered a group or speculative booking. Both the hotel and J&J Tours reserve the right to cancel, or refuse to confirm these bookings, or to charge higher rates. Additionally, many hotels will impose a porterage fee for a group of 9 or more people travelling together, even if booked with different reference numbers.

 

BOOKING MODIFICATIONS

To prevent speculative bookings, Hotels regard certain amendments (including, but not limited to changes of duration and name changes) as cancellation and rebooking. Re-booking is subject to availability and prevailing rates. In some circumstances, the room may no longer be available.

 

EARLY CHECK OUT

Hotels regard early checkout as cancellation of remaining nights and penalties will apply. Some hotels charge full penalty for early checkout.

 

ENERGY SURCHARGES

Please be aware that if necessary, the hotels reserve the right to charge clients an energy surcharge which is payable directly at the hotel.

 

HOTEL SERVICES

The hotels reserve the right to cancel included services offered, e.g. breakfast. There will be no refunds if such services are not provided by the hotels or not used by the passengers.

 

BLACKOUTS

Suppliers can enforce blackouts at any time.  During blackouts, hotels are in critical occupancy status and are only prepared to honor existing reservations. Name and date changes may not be permitted after existing reservations have been reported to the hotel.

 

GROUP BOOKINGS

J&J Tours’ rates and inventory are restricted to leisure FIT business and not applicable for groups of 10 rooms or more. Bookings for more than 10 rooms (some hotels may consider a lesser number of rooms a group booking) should be addressed to J&J Tours’ group department at: groups@jjtours.com. Web and XML bookings should be strictly limited to FIT sales. Should you attempt to flout this rule by splitting groups to make them appear as FIT sales, hotels may be within their rights to levy charges for group cancellation or otherwise, for which you may be liable. J&J Tours reserves the right to cancel any bookings added to its system, if they appear to be group bookings.

 

E-COMMERCE & B2C WEB PUBLICATION

The sale of our contracted FIT hotel rates on the Internet, without prior explicit written approval from J&J Tours, is strictly prohibited. Violation of this rule may result in the termination of your contract with J&J Tours.


SHOWS

 

SEAT AND PRICE CATEGORY

All seats are subject to availability and are not guaranteed. Seating (section, row and/or seat) for the show shall be assigned within 48 hours after final confirmation of reservation and full payment received by J&J Tours.

 

AGE RESTRICTIONS

Age restrictions vary by show and are indicated on our website. CLIENT is responsible for reviewing age restrictions and informing final passengers. J&J Tours is not liable and will not issue a refund for passengers who are unable to attend a show due to an age restriction.

 

J&J TOURS PURCHASE OF TICKETS

Unless otherwise mentioned, J&J Tours does not purchase tickets from its suppliers until final payment is made. J&J Tours reserves the right to provide a different time, category or show if the requested time, category or show is not available between the time J&J Tours receives full payment from CLIENT and J&J Tours purchase of tickets from its supplier. J&J Tours bares no liability for any damages to CLIENT or its customers in the event a change takes place. In the event changes are made to the original reservation, J&J Tours will notify CLIENT of the changes made.

 

CHANGES/FINAL SALES

No changes are allowed once a ticket reservation is confirmed. All ticket reservations are final sales; no refunds or exchanges are allowed. The printed ticket price does not include taxes and fees.J&J Tours will not provide a refund due to late arrival of a passenger to a performance.

 

DELIVERY OF TICKETS

CLIENT will be presented with the following options, one of which must be selected at the time of booking:

• WILL CALL – Tickets must be picked up at the Box Office at least 2 hours prior to scheduled performance. Valid government issued photo ID and confirmation form must be presented at time of ticket pick up.

• STANDARD DELIVERY – Tickets may be hand delivered to the passenger upon arrival at the airport or delivered in a sealed envelope under the name of the main passenger at the passenger hotel.

J&J Tours is unable to deliver at the designated passenger hotel until the passenger has checked-in. 

 

TICKET DELIVERY LIABILITY

J&J Tours will obtain confirmation from the hotel when tickets are dropped off for the passenger. Ticket drop off to a hotel representative constitutes final delivery to the passenger. J&J Tours will not assume liability thereafter. J&J Tours has no liability for, and will make no refund in the event of any loss, mishandling, theft, or human or technical error by the hotel or any of its employees, agents, or representatives in the process of holding the tickets for pick up and/or delivery to the guest.

 

TRANSFERS


The following additional Terms and Conditions apply to CLIENT’s booking transfer services through J&J TOURS website.

 

J&J TOURS agrees to carry the passenger and his/her luggage on the journey permitted by the services booked with J&J TOURS, subject to these special Terms and Conditions of carriage and any special conditions applicable to the services booked.

 

  • J&J TOURS is not obliged to carry any child under the age of 14 unless that child is accompanied by a responsible person aged 16 or over. In some destinations children under the age of 2 may be charged a fee for occupying a seat, in others said child may travel free if accompanied by a full fare-paying passenger over the age of 16. Children over the age of 2 require a booking to be made for them.

 

  • The service booked may only be used by the person(s) named on the booking, or for whom it has been purchased, and may not be transferred to or used by anyone else. The person that requests the web booking-form must have the authority to do so from all the other travellers in the group and confirm that the people named on it accept the booking conditions, and is responsible for the full cost of the service, including any cancellation or amendment charges. He/she will inform other members of the party of confirmation details and any other appropriate information.

 

LUGGAGE

Passengers are entitled to ONE SUITCASE and ONE piece of hand luggage each. Any excess luggage must be declared at the time of booking. J&J TOURS reserves the right to charge for any excess luggage.

 

J&J TOURS must be informed of items such as, inter alia, sports equipment (golf clubs, ski’s windsurf boards etc.) and electric wheelchairs, which may be subject to an additional charge. Extra charges may be made at J&J TOURS’ absolute discretion and depending on the transfer supplier and the destination. Such extra charges must be paid before departure otherwise J&J TOURS may refuse transport of the aforementioned items.

 

Luggage must be clearly labeled with the owners name and destination address.

It is understood that the passenger shall carry with him/her all their luggage and personal belongings, irrespective of their location within the vehicle where these are stowed, and that such luggage and personal belongings are carried at user’s own risk. Passengers are recommended to be present during handling, loading and unloading of luggage.

 

RIGHTS

J&J TOURS reserves the right (and delegates to its drivers and appointed agents the right) to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behavior is considered to pose a threat to the driver, the vehicle or the other passengers. Under these circumstances J&J TOURS reserves the right to refuse any reimbursement and no alternative transfer service will be provided.

Passengers are not allowed to consume alcohol on any of the vehicles. The one exception to this rule is when it has been agreed in writing by J&J TOURS with passengers utilizing a Limousine. In such cases reasonable amounts of alcohol consumption during their transfer is allowed. Smoking is not permitted, except where express permission has been given by the driver.

The passenger(s) shall be responsible for all damages caused in the event of abnormal or vandalizing behavior.

 

LIABILITY

J&J TOURS shall use reasonable endeavor to ensure that vehicles arrive on time to begin the period of hire and that they reach their destination on time. Vehicles are fully insured for passenger and third-party claims, as required under local laws.

If J&J TOURS were to fail for any reason within its control to deliver its passengers to their confirmed destination, J&J TOURS will provide suitable transport such as another coach, private car, taxi etc. Any reimbursement made by J&J TOURS for the costs of an alternative means of transport incurred by the passenger to reach their ticketed destination shall be no more than the cost of reaching that destination by taxi.

J&J TOURS shall have no liability for any delay or failure to carry the passenger or for breach of contract when caused by a circumstance beyond J&J TOURS reasonable control. The following shall, without restriction, be considered to be circumstances beyond J&J TOURS reasonable control: war or threat of war, accidents causing delays on the service route, exceptional severe weather conditions, fire and/or damage at a station, compliance with requests from the police, customs or other government officials and security services, deaths and accidents on the road, vandalism and terrorism, unforeseen traffic delays, strike/industrial action, riot or local disturbance or unrest, problems caused by other final consumers, bankruptcy, insolvency or cessation of trade of any carrier used by J&J TOURS and other circumstances affecting passenger safety.

J&J TOURS maximum liability to CLIENT and/or passenger(s) for any reasonable and foreseeable loss, damage or liability which the passenger may suffer or incur as a result of J&J TOURS failure, breach of contract, or the deliberate or negligent acts or omissions of any of J&J TOURS employees, shall be limited to the reservation price for the transfer booked.

 

BOOKING PROCEDURES

 

All reservations should be made on www.jjtours.com or by e-mail and include the following information:

  • Passenger name including first name or initial (Please note: We require one lead name per room and can not confirm reservations without first names or initials.)
  • Any applicable requests or remarks.
  • CLIENT full address including fax, phone number and if applicable, email address.

 

BOOKING SPECIFICS FOR:

HOTELS:

Reservations must include:

  • Room occupancy (single, double, triple, or quad).
  • Number in party (please indicate if children are in the party including age of children. Please see children's policies noted with each property).
  • Arrival and departure date.
  • Name of hotel and category you would like to book.
  • Number of rooms required.

Triple/Quad Occupancy

  • An additional person charge (if available) is stated with each hotel. Please note that properties do not automatically guarantee a separate bed. Rollaway beds are frequently available and the charge is due directly to the hotel.

Children Policy

  • The children policy (where available) is mentioned with each property description. Please note, that children under the age stated in the policy will stay free in the same room with the adults sharing existing bedding.

 

SHOW/EVENT TICKETS:

Reservations must include:

  • Name of Show
  • Show seat category
  • Show date and time
  • Quantity of tickets
  • Passenger full name
  • Passenger hotel
  • Passenger arrival date
  • Arrival flight number
  • Delivery of tickets – CLIENT will be presented with the following options, of which one must be selected at time booking.
    • WILL CALLTickets must be picked up at the Box Office at least 2 hours prior to performance. Valid government issued photo ID and confirmation form MUST BE PRESENTED at time of ticket pick up.
    • STANDARD DELIVERYTickets may be hand delivered to the passenger upon arrival at the airport or delivered in a sealed envelope under the name of the main passenger at the passenger hotel.

TOURS:

  • Passenger full name
  • Passenger hotel
  • For all helicopter tours, please advise body weight per passenger.
  • All tour services provided by J&J Tours are offered in English. Spanish, Portuguese and any other languages may be available upon request with applicable surcharges.

 

TRANSFERS:

  • Passenger full name
  • Passenger hotel
  • Service requested for the passenger (private, shared, etc.)
  • Flight information necessary for transportation service (date, time, flight number, departure point, # of passengers.)
    • In case of any delay or flight cancellation, the operator is not obligated to provide the ground transportation service at the time and type previously contracted.
    • The passenger must present a service voucher. If the voucher is not presented, a new charge for the service will be made.
    • It is the passenger’s responsibility to show up on time at the pick-up point and at the indicated time for ground transportation. A 5 minute waiting grace period after agreed pick up time will be granted. If the passenger does not show, he/she will be considered a NO SHOW and NO REFUNDS will be due.

 

BOOKING POLICIES

The CLIENT shall carefully check the dates, the price, the destination and the service supplier details before completing the booking.

The CLIENT will also see details of the cancellation fees that will be levied for the booking.

To confirm a booking, the user must be authorized to make the booking by the CLIENT and by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, the CLIENT is confirming that all persons named on the booking accept the Terms and Conditions and that the CLIENT will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking the CLIENT also become responsible for making all payments due to J&J TOURS.

Once J&J TOURS has received the CLIENT booking and all appropriate payments, J&J TOURS will, subject to availability, confirm the booking once the service supplier concerned confirms to J&J TOURS. J&J TOURS will confirm by issuing a confirmation e-mail containing a booking voucher.

The booking request will not be confirmed by J&J TOURS and the transaction is not considered completed until the CLIENT has paid in time the full price of the services, irrespective of whether the final consumer, intermediary or the remaining interested parts, have paid the referred price to the CLIENT. Therefore, J&J TOURS will confirm the booking once the full price is paid by the CLIENT.

 

In any case, if the CLIENT has been requested to return a Credit Card Payment Authorization (for payment using credit card), the booking confirmation will not exist until J&J TOURS receives the Authorization. Should CLIENT not return the Credit Card Authorization, J&J TOURS cannot process the payment and then, confirm the booking. This Credit Card Authorization is requested in order to ensure that the CLIENT is the Credit Cardholder and that no fraudulent use is being carried out with CLIENT’S credit card.

 

CLIENT shall check the booking voucher carefully as soon as the CLIENT receives it and contact the J&J TOURS customer services immediately if any information which appears on the booking voucher or any other document appears to be incorrect or incomplete. As J&J TOURS acts only as CLIENT’s travel agent, J&J TOURS will have no responsibility for any errors in any documentation except where those errors were made by J&J TOURS while processing the booking.

 

J&J TOURS shall not be obliged to send reminders of any requested reservations. If the CLIENT requires a reminder, any and all communication must specify the relevant reservation identification codes.

 

CANCELLATION POLICIES

 

J&J Tours acknowledges and confirms all booking activity in writing by e-mail – from the initial reservation request, to confirmation, to any changes and cancellations thereafter. It is your responsibility to ensure you have a J&J Tours confirmation for your latest activity or you will be charged accordingly.

 

J&J Tours maintains separate change and cancellation policies from hotel or service suppliers.  No third party is authorized to make representations of any kind on J&J Tours ’s behalf.

 

Hotels

  • For all cancellations for individual rooms, J&J Tours’ reservation department will email you a cancellation confirmation, acknowledging the receipt of the cancelled room. If you do not receive a return confirmation from us, do not assume that we received your transmittal! Please understand that we are unable to waive any no-show fees unless you are able to provide us with our aforementioned cancellation confirmation. Therefore please always make sure that your do receive a cancellation confirmation from us.
  • Our product line includes a number of properties with very limited room capacity, which result in a variety of cancellation policies.
  • Unless otherwise stated: 
    Up to 4 days prior to arrival - No cancellation penalty 
    0-4 days prior to arrival/No shows - One night cancellation fee.

 

Show Packages & Optional Tours/Packages

  • Cancellation policies vary. Please see individual show or tour description for full details.

Group Bookings

  • Cancellation policies vary. We will advise at time of confirmation.

Special Cancellation Policies

  • J&J Tours reserves the right to charge special cancellation fees for particular bookings and/or over certain holiday or event dates. Those special conditions will be advised at time of booking request.

 

NO SHOWS

No show by the CLIENT’s final consumer at the hotel, or for any service, without prior warning shall be considered a cancellation.

No reimbursement to the final consumer shall be made in the event of a 'no show' without prior consultation with, and express written authorization from, J&J TOURS, who shall inform the CLIENT of charges payable, which may range from the cost of one night to 100% of the amount of the reservation

 

COMMUNICATION WITH SUPPLIERS

All communication between our agents/customers and our contracted suppliers must be via J&J Tours. No supplier can make representation on behalf of J&J Tours. J&J Tours cannot be held responsible if these procedures are not followed and will not be liable for any subsequent claims for compensation, refunds or waiving of fees.

 

As well, the CLIENT hereby commits to not use J&J TOURS’ prices appearing or displayed on the website to contact J&J TOURS’ suppliers disclosing such prices for the purpose of negotiating new rates and/or any other meaning. In this event, CLIENT shall indemnify J&J TOURS and J&J TOURS will notify the supplier the illicit use of the rates by CLIENT.

 

NON-DISCLOSURE

Total or partial disclosure of any of the confidential information to which the CLIENT may have access by means of contracting and performance of its services to third party individuals or companies shall be expressly prohibited.

 

The CLIENT guarantees that its employees, customers, suppliers, sub-contractors and any other parties related to the agreements between J&J TOURS and the CLIENT fulfill the confidentiality commitments contained in this document. The requisite measures must be adopted for said fulfillment of the confidentiality commitment and the CLIENT shall be responsible for any claims or damages caused by the non-fulfillment of this obligation.

 

The CLIENT undertakes to fulfill these confidentiality commitments from the date that this agreement is signed and to continue to do so whether the relationship between the parties is in force or not.

 

Should the CLIENT or any of its employees, agents, suppliers or representatives conceive any invention, innovation, discovery, computer program, process, technique or the like, as a result of observing or having access to the Confidential Information, the CLIENT agrees to assign or to have assigned, said invention, innovation, discovery, computer program, technique or the like, to J&J TOURS.

 

CLAIMS & LIABILITY DISCLAIMER

CLIENT´S LIABILITY

The CLIENT shall be liable for the behavior of its final consumers in the event of abnormal behavior, vandalism or misconduct. In this case, J&J TOURS and/or the service supplier reserve the right to automatically cancel final consumer stay or reservations with no right of the final consumer to any compensation whatsoever.

The CLIENT shall directly resolve any incidents that may be resolved during the stay of the final consumer at the accommodation establishment.

The CLIENT (whether or not this Agreement has been terminated) shall at all times save harmless and keep fully indemnified J&J TOURS from and against any actions, claims, proceedings, losses, costs, expenses and demands (including costs and expenses in defending such matters and its proper compromise) arising directly or indirectly out of or incidental to or in connection with any breach by or on behalf of the CLIENT or any of its servants, agents or contractors of any of the provisions of this Agreement.

Notwithstanding the above J&J TOURS’ entire liability under this Agreement, whether in contract, tort (including breach of statutory duty), or otherwise shall not exceed the sums paid by CLIENT to J&J TOURS for the specific services in question.

Neither party shall be liable for any indirect, special or consequential loss, including economic loss, which term shall include, but not be limited to, loss of profits, loss of use of profits, business, revenue, goodwill or anticipated savings.

 

J&J TOURS’ LIABILITY

J&J TOURS acts as the CLIENT’s agent and as an independent intermediary in the contracting of accommodation and other services, and thus shall not be held liable for death, injury, illness, damage, loss, accident, theft, delays or any other irregularity which may arise, whether directly or indirectly, from the supply of services by the hotel or other suppliers and which have been contracted via J&J TOURS.

 

J&J TOURS shall use reasonable endeavor to ensure the suppliers accept liability and indemnify from and against any claims of the CLIENT´s guests arising from the provision of the services. Therefore THE CLIENT hereby commits to file any claim for the services directly with the service provider. The CLIENT also acknowledges that J&J TOURS has no control over the provision of the services rendered by the service supplier.

 

J&J TOURS shall not deal with any claims that have not been presented by the final consumer during the period of stay by the final consumer at the accommodation establishment.

 

J&J TOURS shall not be able to negotiate any claim with the supplier that is presented after the date of final consumer departure from the establishment in question.

 

CHANGES TO J&J TOURS WEBSITE

J&J TOURS may make improvements or changes to the information, elements, data, services, and other materials on this website, or terminate this website, at any time without notice.

 

J&J TOURS may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this website. Accordingly, the continued access or use of this website by the CLIENT is deemed to be their acceptance of the modified Terms and Conditions.

 

J&J TOURS may suspend access to the program because of maintenance works, net security reasons or force majeure, with no obligation to reimburse or compensate the CLIENT for the time for which access has been suspended.

 

INDEPENDENT CONTRACTOR

J&J TOURS and the CLIENT are independent contractors. There is no relationship of partnership, joint venture, employment or franchise between the parties. Neither party will have the power to bind the other or incur obligations on the other’s behalf without the parties’ prior written consent.

 

NOTICES

All communications and notices made under this Agreement by the Parties must be in writing, at the address established herein, by personal delivery with confirmation of receipt by the other Party, or electronic mail, or by any other means, as long as there is at all times evidence of receipt by the addressee.

 

ASSIGNMENT OF RIGHTS

J&J TOURS reserves its rights to assign in total or in part the obligations or rights of these Terms and Conditions to any subsidiary, affiliate or holding company or any subsidiary of its holding company. The CLIENT is not allowed to assign any obligation or right of these Terms and Conditions, or any other agreement which completes them, to any third party, unless prior express authorization has been granted by J&J TOURS.

 

ANTI-CORRUPTION CLAUSE

J&J TOURS takes a zero tolerance approach to bribery and corruption. The CLIENT warrants that they do and shall comply with, and their employees, contractors, agents or subsidiaries do and shall comply with all applicable local and international anti-corruption legislation and related procedures and codes from time to time in force, including but not limited to the United States of America Foreign Corrupt Practices Act 1977. The CLIENT shall provide supporting evidence of such compliance, as J&J TOURS shall reasonably request. Violation of this clause by the CLIENT shall be a material breach and may result in the immediate termination of the contract and/or legal action. This does not affect any other J&J TOURS’ termination rights.

 

LEGISLATION AND COURTS OF JURISDICTION

The laws of the State of Nevada shall govern the application and interpretation of these Terms and Conditions, and any agreements herein. CLIENT hereby consents to the exclusive jurisdiction and venue of courts in Clark County, Nevada, USA in all disputes arising out of or relating to these Terms. Any rights not expressly granted herein are reserved in accordance with applicable laws.

J&J Tours. 5113 Alpine Place Ste 150 · Las Vegas, NV 89107 · Tel. (702) 433-4325. Toll Free from USA 1-866-492-2093      2009© J&J Worldwide Travel | Powered by Juniper